A national care watchdog has given a Horndean care home its seal of approval, with inspectors commending the home’s commitment to several areas.
The Care Quality Commission (CQC) awarded Care UK’s Pear Tree Court an overall ‘good’ rating, after the home was evaluated across four of the five key areas, among others.
The report reads: “People appeared relaxed and comfortable in the company of staff. We saw kind and compassionate interactions between staff and people.”
It also highlighted that the service was safe and that any areas for improvement were acted on. One resident added: “It’s a lovely place, super. We can have a laugh here. I feel very safe.”
The report spotlighted the positive sentiments expressed by residents, relatives and visiting professionals toward the home and its team members, with a resident informing inspectors that staff are “caring, empathetic, loving, competent and professional.”
Relatives of residents spoke positively about team members knowing people well and understanding their individual needs.
Inspectors highlighted positive feedback about the leadership of the service, noting that team members enjoyed ‘making a positive difference to people’s lives’ and demonstrated a commitment to providing ‘person-centred, high-quality care at all times’.
Another positive aspect noted in the report was the home’s commitment to promoting a positive culture, with inspectors praising the ‘Resident of the Day’ initiative.
Aimee Sparks, home manager at Pear Tree Court, said: “This rating stands as a testament to everyone’s dedication to brightening each residents’ day.
“Our commitment to delivering high-quality care is unwavering, and we are proud to see this endorsement from the CQC.
“I’m so proud of the team, who work so hard to make residents’ lives enjoyable and fulfilling. It’s always great to hear such positive feedback from relatives and residents. It really means a lot.”